Contacting Suburban Machinery Software, Inc.

Frequently Asked Questions  (FAQs)

PC-DNC Plus

PC-DNC Plus quick-start guide.pdf
PC-DNC Plus basic communication troubleshooting.pdf
Adding New Machine to PC-DNC Plus.pdf
Sample remote request procedures.pdf
Drip Feed Settings in PC-DNC Plus.pdf
PC-DNC Plus Client installation.pdf
How to transfer PC-DNC Plus to a new PC.pdf

PC-DNC Editor

PC-DNC Editor quick-start guide.pdf
Testing communication in PC-DNC Editor.pdf
Drip Feed Settings in PC-DNC Editor.pdf
How to transfer PC-DNC Editor to a new PC.pdf

Cables

Cable diagrams and Descriptions.pdf
Cable Testing using RS232 Cable Tester.pdf
Crimp process.pdf
Moxa-to-fanuc cable with power pigtails.pdf

Serial devices

USB SIIG (32 bit) Hardware Version 3.pdf
USB SIIG (32 & 64 bit) Hardware Version 3
SIIG USB Hardware Version 2.pdf
Comtrol Hardware Installation Procedures.pdf
Quatech device installation.pdf
Installing Quatech Device-Direct Connection Method.pdf
Install wireless Moxa serial device.pdf

Remote-in Support

Remote-in support.pdf

Snail-mail:

For tech support, the best way to contact Dan Fritz is by this e-mail:

For billing questions, or license transfer passwords, contact Denene Dureiko by email at:

For prices on support services, license transfers, or remote access support, contact Denene at 440-951-8974