Suburban Machinery/Software Division Suburban Machinery
Software, Inc.
37777 Harlow Dr., Willoughby, OH 44094 (440) 951-8974 Fax: (440) 951-1412
Software Division HomeHome Contact Suburban MachineryContact SoftwareSoftware

 

SPECIAL NOTICE ON OUR SUPPORT POLICY:

In the past, PC-DNC Plus and PC-DNC Editor were sold & serviced nationwide by Refresh Your Memory, Inc. (San Jose, CA).   Since RYM has decided to longer sell or support these products, Suburban Machinery Software now offers support to former RYM customers directly.   Users of PC-DNC Editor and PC-DNC Plus can now obtain software updates, technical support and license transfers directly from Suburban Machinery Software, Inc.  Users can now purchase a yearly support contract from us, or can contact us for "per incident" support as needed.    Questions about our services can be sent to suburbanmachinery@gmail.com

We charge only a modest fee for phone and email support, and we also offer a very effective "Remote access" service for those customers who have Internet access on their PCs.    A one year, three year, and five year service contract is also available for all our products, which covers all issues relating directly to that product, such as re-installing on a new PC, diagnosing communications issues, or helping you configure your system.

As always, we will not charge licensed customers for software updates.  The latest versions of PC-DNC Plus and PC-DNC Editor are posted on our website as "30-day demos", and can be used to update your currently licensed software.  We will, however charge a modest fee for transferring your licensed software from one PC to another.

 

To send us your technical questions, click here

       New license prices

PC-DNC Pro Server license ........................................................  $ 995 + $195 per port

PC-DNC Pro Client ....................................................................  $ 395.00 per client seat (floating license)

PC-DNC Editor ..........................................................................  $ 595.00  (first seat)   $297.50 (additional seats)


Upgrades or system expansions:

Upgrade your PC-DNC Plus Server to PC-DNC Pro service .............  $ 995.00

Add serial ports to your PC-DNC Plus (or) Pro Server .....................  $ 195.00 per port

Add clients to your PC-DNC Plus/Pro Server license  .......................  $ 395.00 per client

Serial port hardware:

Quatech ESE-100D Ethernet serial device server ................................  $ 675.00 ea. * (limited availability)

Moxa NPort W2150-A Wireless Ethernet serial device server ...........   $ 325.00 ea.

DLink DWL-2360 Wireless access point ..............................................   $ 250.00 ea



Per-incident support for these problems:
 

PC-DNC Plus re-licensing passwords (move to a new PC) .......................  $150

PC-DNC Editor re-licensing password (move to a new PC) ....................  $ 50

Diagnosing serial communications issues with your CNCs  .....................  $ 50

Updating legacy software ............................................................................  $ 75

"Remoting in" to your PC to reinstall PC-DNC Plus ..............................  $ 350

"Remoting in" to your PC to reinstall PC-DNC Editor ..........................  $ 75

 

 Yearly service contracts for these products:

Service contract for PC-DNC Plus   .............................. $ 495/yr

Service contract for PC-DNC Editor   .......................... $ 100/yr

Service contract for legacy PC-DNC products  ........... $ 150/yr

 

Contact us

We accept: